Small
7" Width x 6" Height x 3" Depth
Holds up to 55 cubic inches / 55lbs before cremation.

Medium
8.5" Width x 7.25" Height x 3.5" Depth
Holds up to 110 cubic inches / 110lbs before cremation.

Please Note:
1 pound = approximately 1 cubic inch.

Ashes following cremation will weigh around 3.5% of the original weight.
Because cremation is not an exact science, we advise an allowance of 1-2 lbs to ensure the best fit.

Different methods of cremation affect the amount of cremains.

● Water Cremation or otherwise referred to as Aquamation will yield more cremains than standard cremation.

● Private and Individual Cremation could also yield different cremation amounts.

Please consult your Veterinarian or Memorial Service Provider for more information regarding cremation for your loved one to best fit your needs and help determine the proper sized urn.

Our urns are handcrafted with high-quality solid hardwood. We never use engineered wood or faux wood in our products. Solid hardwood is known for its durability and longevity, is naturally insect and rot-resistant and boasts a very low environmental impact.

Because we work with natural wood, please understand each urn will show slight variation in both color and grain. Natural knots in the grain may be present. With that said, we collaborate with our partners to guarantee each urn offers beautiful color/grain.

Our partners locally source the highest grade Black Walnut wood and use high quality hardware, paints and finishes to achieve the best quality standard. We are happy to partner with a company that share the same values!

Please follow the steps below to place your order:

1. Choose Urn Size

2. Select one of our Engraving Design Styles.
*If you do not want your urn engraved, please email us directly*

3. Type desired Name in "Name Engraving" box.

4. Select desired Name Font from dropdown box.

5. Type desired Date in "Date Engraving" box.

6. Select desired Date Font from dropdown box.

7. Select icon of desired Symbol.
(Only select if applicable to chosen Engraving Design Template)
Otherwise can select "None"

8. Type desired Quote text.
(Only select if applicable to chosen Engraving Design Template)
Otherwise can leave empty or type "N/A".

9. Select desired Quote Font from dropdown box.
(Only select if applicable to chosen Engraving Design Template)
Otherwise don't choose an option or select "None"

10. Add to Cart
All the selected info will be visible in Cart.

Please review all selected info very carefully before officially placing your order.

If there are any changes you would like to make, please contact us asap.

We are always happy to help :)

1. Turn urn bottom side up.
· Place on soft surface to avoid cosmetic damage.

2. Unscrew Bottom Piece.
· A #1 Phillips head screwdriver works best.

3. Remove Bottom Piece by titling the urn slightly and catching the piece in your hand.

4. Unzip the Clear Bag we provided and place it inside the urn.

5. Use your hand to open the Clear Bag to fill up the space.

6. Cut a corner of the bag containing the cremains to ease pouring.

7. With the urn standing bottom side up, carefully fill the Clear Bag with cremains.
(It may be helpful to gently shake the urn from side to side to settle the contents and continue the process.)

8. Zip the Clear Bag closed and fold down the corners flat.

9. Replace Bottom Piece and 4 screws.

10. Display your urn!

Each urn is finished with Nitrocellulose Top Paint Varnish. While this is a protective and beautiful varnish, it can blemish.

We recommend that you handle your urn carefully, placing it away from objects that could cause damage at contact.

Here are some additional tips:
● Walnut wood lightens over time. Keep your urn out of direct sunlight to slow down this process.
● Avoid abrasive cleaning products such as detergents or soapy water.
● Carefully dust with a dry, lint-free cloth (like a microfiber tack cloth) or wipe with a damp cloth to maintain the original condition of your urn.

Lap of Love

Offers a network of veterinarians nationwide that aim to help people with end-of-life care for their pets. The site includes resources for quality-of-life assessments and pet loss.

https://www.lapoflove.com/pet-loss-support-resources

Rainbows Bridge

They offer many resources for grief support including a forum to share your experience with others and also learn from others' experineces.

https://www.rainbowsbridge.com/grief_support_center/grief_support_home.htm

Letters to Pushkin

Helps express yourself and find healing through letter writing. You can write a letter to your pet, upload a photo, and share your letter with the public if you'd like so that others can read it.

https://www.letterstopushkin.com/

APLB Association for Pet Loss and Bereavement

A nonprofit group that's knowledgeable about the sensitive subject of pet death and dedicated to helping people through their grief. The website has an extensive list of pet loss resources.

https://www.aplb.org/

Two Hearts Pet Loss Center

Offers pet loss and grief counseling resources for families with pets, as well as veterinary professionals.

https://twoheartspetlosscenter.com/

The Pet Loss Grief Support Page

They share Ten Tips on coping with pet loss.

https://www.pet-loss.net/index.shtml

We ship all orders through UPS and USPS (currently no PO boxes).

● Orders are processed and shipped within 3-5 business days.

● Each order has an estimated shipping time of 1-3 business days.

Please make sure to always double check your Shipping Address before placing your order.

We make sure to monitor the shipment progress of each order and provide customers with relevant updates in a timely manner.
However, if you are experiencing any shipping-related issues, please contact us.

*At this time, we do not offer International Shipping*

● We accept Returns for a full refund if you are not satisfied with your urn.

● We do not accept Exchanges.

Please contact us with any feedback/issues you may have. We greatly appreciate your feedback and strive to continually improve to provide better products and customer care.

We do accept custom requests!

Please contact us for any special requests you may have.

Our urns are primarily for pets, but can be for humans too!

If you would like to purchase one our our urns for a human loved one, please review our recommendations below:

Our Medium sized urn supports up to 110 cubic inches / 110 lbs before cremation.

What our customers have done is either:

1) Purchase multiple urns that they share within the family and divide the remains between.

2) Fill the urn with its capacity of remains it can support, and then spread the other remaining portion at a special location in honor of their loved one, or save them in a separate special location.

We understand that not everyone will be comfortable with the arrangement of these options. Please make the decision you feel the most peace with.

Please contact us for wholesale inquiries. We'd love to connect!

You can email us directly at support@serenityurns.com or go to our Wholesale page at the top right of our website!

We fulfill orders and respond to customer service messages within these hours:

Monday - Friday | 8:30am - 5:00pm EST

If you place an order or send us a message outside of these hours, please be assured we will respond the following business day.

Below is a list of the holidays we take time to observe. Please note our shop will be closed during these dates. We will always post shop closures to our Announcements section.

Good Friday/Easter (April 7 - 9)

Thanksgiving (Nov. 23 - 24)

Christmas and New Year's (Dec. 24 - Jan. 1)